Email [email protected] and a real person will reply, usually within one business day.
My walk didn't count. Why?
WalkTen confirms walks with your iPhone's step counter. Check that Motion & Fitness access is on in Settings > Privacy & Security > Motion & Fitness. Keep your phone on you while you walk, in a pocket or in your hand.
Can I walk indoors?
Yes. Hallway laps, stairs, and walking in place all count as long as your phone registers the steps.
How do I restore a purchase on a new phone?
Open Settings in WalkTen and tap Restore Purchases, signed in with the same Apple ID you bought with.
How do I delete my data?
WalkTen has no accounts, so there is nothing to close. Your walk history lives on your iPhone, and deleting the app deletes it. The anonymous usage counts described in our privacy policy can't be tied to you, so there's nothing of yours to delete there.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions, then WalkTen.